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Improving the quality of services and elimination of delays in flights.
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Improving the quality of services and elimination of delays in flights.

Improving the quality of services and elimination of delays in flights.


According to opinion polls, about 30% of Russians expressed a negative opinion on the carrier by the delay of flights. It would seem, how can such a high and modern form of transport as the plane is late or stand out from the schedule, however, just about every 5-th flight executed on the territory of Russia is delayed, and, related, as a rule, either to weather conditions or the technical Crashing airports, namely due to a lack of quality service organizations. In most cases the carrier loses nothing of the fact that his flight is delayed by 10 minutes or 1,5 hours, but suffer usually passengers who are either late for other flights, which up to this point so conveniently docked airfare, or eventually forced to abandon all airline services in the event of long delays.



Experts believe that minimize the number of delaying flights can be quite simple, and the proposed program of action will reduce the number of delays in the 70-80%.



As you know, any sphere of services must be strictly regulated, which in turn allows you to control the quality of services provided. Delayed flight performance more than 5 minutes later creates a serious inconvenience to passengers, but, surprisingly, no action by the government in this direction is taken. In connection with what is necessary to specify that the airlines offer their customers low-quality services, and thus, are not subject to any liability.



In order to minimize the number of delayed flights, the government urgently must make a number of regulations, among which will be clearly prescribed interval of the maximum permissible delay implementation of passenger flights on any of the routes, as well as specifying penalties for such violations, in particular, in the first place apply the system of penalties, both in favor of the state budget, and for the benefit of passengers, whose rights have been violated. Naturally, in this situation should take into account various types of non-standard situations of including technical defects of aircraft, weather conditions, etc.

It is possible that such actions will ensure improvement of the quality of services in the field of passenger transport, and once again forced air carriers to provide the possible situations that may lead to delays in the implementation of passenger flights.


Kostyuchenko Yuriy specifically for


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