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It is very important passengers. VIP.
Helpful information
It is very important passengers. VIP. Circle. Travel club. Qualiflyer

It is very important passengers. VIP. The members of the Circle, members of the Travel club, members of the Qualiflyer.

 

It is very important passengers- A VIP passengers, which due to their official rank or social position OG-member airlines are treated with special care, and who enjoy special privileges.

 

Who belongs to the category VIP?

  1. - Royals
  2. - Heads of State
  3. - Ministers
  4. - General secretaries of international organizations (UN, WHO, NATO, and others).
  5. - World-famous masters in various fields

 

General Principles

 

The passenger, identified as a person of VIP one of the member airlines OG, recognized and considered as such by all the other member-airlines OG.

The desire of VIP passengers traveling incognito should be strictly adhered to.

 

It is very important passengers. VIP. 1

 

Special services and amenities.

 

  • -The ability to request a specific place, even in economy class.
  • -Access to the VIP lounges category or first class, if any.
  • -help from specially designated personnel in the administration (registration, immigration, landing) and on arrival (landing, immigration, luggage, customs) with rapid channel, if any.
  • -prioritet in enhancing klassnosti if this is due to operational necessity
  • -Separate channel at embarkation / disembarkation, if available
  • -bagazhnaya discount for members of the Circle, unless something else
  • -garantirovannoe place until the closing of the boarding
  • -bagazh considered a priority, even if the passenger is flying in economy class.

 

It is very important passengers. VIP. 2

 

Service.

 

All the relevant procedures set in place, depending on local possibilities and circumstances. When servicing VIP passengers categories usually taken the following steps:

-with reservations Passenger category VIP OSI mark is identified in the list of PNR.

 

Message Passenger category VIP should be sent in advance.

If the place is not fixed booking, should be allocated a suitable place.

When boarding a passenger aircraft category VIP must be personally submitted to the senior cabin crew.

Assistance should be provided to the staff appointed on the spot, depending on the desires of local resources Passenger category VIP. The passenger's name is entered in the category VIP list PIL.

 

General rules.

 

Members of the Circle - The most important from a commercial point of view of the passengers group OG. They have a card Qualiflyer Circle, their names are entered in the lists of PNV.

Circle club

Marks:

Mark SSR FQTV + number, mark the OSI list of the PNR system DCS.

 

 Members Travel club

circle club

Members of the Travel club - it is important to keep the passengers group OG.

 

They have a card Qualiflyer Travel club.

 

The members of the Qualiflyer - This program participants Qualiflyer Frequent Flyer

Qualiflyer

They have a card Qualiflyer.

Associated frequent flyer.

Carriers of the Qualiflyer group are also involved in other programs Frequent Flyer (frequent flyer). Participants associated categories have a membership card of the respective programs.

 

Service.

 

The passenger data should be fixed identification number of FFP. If not, then add the FFP identification number when registering, make the following entry:

1 / U / XX-123456789 (XX = code FFP).

Earning mileage in special cases:

During a forced increase in the mileage accrued klassnosti bought according to the original class. Forced lowering klassnosti - according to the original purchased ticket as well.

Voluntary reduction of klassnosti mileage is calculated according to the class, which actually flown for extra beds extra mileage is not charged.

Special services, facilities and benefits.

The following table provides an overview of the special services and benefits available to regular passengers:

 

Services / Facilities / benefit

Members of the Circle

SCI

The members of the Qualiflyer

Full-service category VIP

Yes

no

no

A special phone number for reservations

Yes

Yes

no

A special helpline

Helpline Circle

Helpline Travel club.

no

Quick dial Qualiflyer

Yes

Yes

Yes

Additional bonus kilometers

Yes

Yes

no

Increase klassnosti for mileage

From class V to class C.

From Class C to Class F

From class V to class C.

From Class C to Class F

From class V to class C.

 

Premium order from the Qualiflyer

Yes

Yes

Yes

Free and kompanonskie ticket for mileage

Yes

Yes

Yes

Other awards for mileage

Yes

Yes

Yes

Use of recreation facilities in the hub station

Access to the lounge Circle or first class, regardless of class of ticket or the carrier on which the passenger decreases.

Access to lounges SCI regardless of ticket class, and sat on the carrier decreases from OG

No (when not flying class F or class C)

Use of recreation facilities on the distant stations

Access to the lounge Circle or first class, regardless of class of ticket or the carrier on which the passenger decreases.

Access to lounges SCI regardless of ticket class, and sat on the carrier decreases from OG

No (when not flying class F or class C)

Special amenities in the Lounge such as shower, arrival hall, cloakroom, etc. as available

Yes

Yes

no

Free phone and fax

Yes

Yes

no

Credit opportunities

Yes

Yes

no

Free business card in a foreign language

Yes

Yes

no

Register by phone

Yes

Yes

No (when not flying class F or class C)

Guaranteed seat in Business Class except for premium tickets

Not later than 48 hours before departure

no

no

 

Specific services. Facilities and advantages of the 2

 

Services / Facilities / benefit

Members of the Circle

SCI

The members of the Qualiflyer

Guaranteed seat in economy class, except for premium tickets

Not later than 2 hours before departure

Not later than 48 hours before departure, exceptions for special fares for flights performed by small aircraft (less than 72 people)), for joint flights operated by the carrier not from OG

no

Priority on the waiting list

Yes

Yes

no

The special reception desk

Dedicated reception desk and use of any reception

Dedicated reception desk and use of any reception

no

Free baggage allowance

Class F: 80 kg

Class C: 70 kg

Class V: 55 kg

As the number of seats: 5 Places

Special baggage:

( no)

By weight: 10 extra kg

As the number of seats 1 extra space

Special baggage: No

no

Benefits Baggage services

Yes (Class F service as far as possible)

 

Yes (maintenance of the class as far as possible)

no

Free use of «fly baggage»

Yes

Yes

no

 

Useful information.

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